Answers to Your Fundraising Questions
Finding Inspiration in Every Turn
Gourmet Fundraiser is a unique fundraising organization that provides innovative and delicious fundraising solutions for schools, teams, clubs, and organizations nationwide. Our fundraising products are designed to help achieve your goals by offering a variety of gourmet products that everyone will love! With our proven track record, organizations can count on us to help raise the much-needed funds to support their cause.
Where do we ship?
We ship anywhere in Canada. At this time we do not ship to the United States, or anywhere else outside of Canada.
I haven't received my order yet.
We send orders out with a variety of couriers. You are sent an email with the tracking information and are responsible for tracking its progress. Sometimes your intervention is required, such as an address correction. Other times seasonal rushes (think Christmas) or weather are factors. As the Shipper, we have no control over your delivery once it has left us. For example, Canada Post will not let us file a trouble ticket for 21 business days (effectively a month) from the day it was shipped. However, as the recipient, you can contact the couriers at any time. Give them the tracking number and ask them where it. Past experience is that the delivery shows up within 24-48 hours of you contacting them.
How do we ship?
We ship with a number of carriers including ICS, Canada Post, Canpar, UPS, Purolator, and others. Your order will normally go out 2 weeks after it is placed.
What if I want a flavour that says Sold Out?
That item is still in production we've just a temporarily run out of it. We make products every week and usually add to the website on Wednesdays, Thursday, and Fridays. If your heart is set on that flavour, try again in a few days.
How long will deliver take?
Deliver usually ranges from 1-5 business days.
What if I want a fudge flavour that's not listed?
We make over 3,000 flavours of fudge and normally have 2-3 dozen available at any one time. If it's not on the website, it's not available.
There's a heat wave!
When you receive your fudge and the weather is excessively hot just put the unopened boxes in the fridge for a couple of hours to cool down, then indulge!
How long does the fudge stay fresh/Can I store it?
It will never go bad in the sense it will make you sick, but it will dry out. How long depends on the environment, longer in Summer, shorter in Winter. A good guide would be 1-2 months. When it arrives and if you want to keep it for a special day (i.e. Christmas) put the boxes in a Ziploc bag, and squeeze all the air out, then leave the bag in a cool place (but not the fridge.)
Is your fudge gluten free?
Our basic fudge is gluten-free, however, we add gluten-containing products to some flavours, i.e., Cookies and Cream. Our facility is not certified gluten-free. We work hard to avoid cross-contamination, but cannot guarantee that any particular fudge is gluten-free.
Is there MSG in your spice mixes?
Our dip mixes are MSG free.
What allergens are in your fudge?
All our fudges contain milk and soy. Some contain peanuts, tree nuts, and coconut. All contain ingredients that may have been processed on equipment that also processes wheat and eggs.
Can you freeze the fudge?
Yes you can. You must take it out of the box though. Wrap it very well in Saran Wrap, this avoids freezer burn. When you thaw it you MUST completely unwrap until it's fully thawed; if you don't condensation will make the fudge sticky. Once it's thawed put it in a Ziploc bag.
What allergens are in your spice mixes?
All dips may contain sulphites. The dips with bacon contain wheat and soy.
What is the size of the fudge?
Each piece is approximately 225g or 1/2lb. The box is 5 1/2" x 2 3/4" x 1 3/4", the fudge inside is approximately 4 1/2" x 2" x 1 1/2".
How much can I earn with the fundraiser?
You earn 30% on all our products
Do you accept changes to a fundraising order once it has closed?
No, we did not accept changes to your fundraising order once it has closed as it typically leads to errors.
Is there tax on the fundraisers?
Yes, I am required to collect GST on taxable products, i.e. yes for fudge, no for spice mixes, but most non-profits can have it refunded from the government.
How long until I receive my fundraising order?
Your order is ready for shipment the Friday 2 weeks following your fundraising close. Friday is important because we make all our products fresh to order; we do not pre-make them and put them in a warehouse. We combine your order with all the other orders and start production immediately. If your order is not in on Friday it goes with the orders that come in the following Friday.
Do we have to pay for shipping with our fundraiser?
No, shipping is free for fundraisers invoiced over $500.00 (GST excluded). For orders less than that there is a flat $25.00 shipping charge.
I just purchased your fudge through a fundraiser, can I get more?
Yes, just go to our website, GourmetFundraiser.com, and order the products you'd like.